Frequently Asked Questions

 

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Who is KCS?

We are a work-at-home virtual staffing corporation affiliated with a partner. Our partner has been a Better Business Bureau (BBB) accredited business with an A+ rating since 2005. We subcontract with individual seeking a work at home opportunities without having to incorporate a business. 

 

 

 

How is Krystal Communication Services able to provide work at home opportunities?

 

Krystal Communication Services has partnered with a network which allows us the opportunity to provide work at home opportunities to individuals to become Client Support Professionals in the United States and work from home. 

 

 

 

Do I have to be a US citizen or a legal resident to invest in this opportunity?

Yes, you do have to be a US citizen or a legal resident to invest in this opportunity however; Our Partner also services in Canada and the UK. If you are looking for an IBO in those countries email us and we can provide you with a few that we think are the top in their area and could be a perfect match for you.

 

 

What type of services will I be providing?

As a CSP sub-contracted under KCS you choose the client you wish to service from one of our many top nationwide companies. The work typically consists of taking inbound calls (NO outbound calls) involving customer service, sales or technical support. There are chats and email opportunities also but those are rare and fill up quickly. Opportunities will be given to you once you have completed the Admissions process.

 

 

 

 Are there any taxes deducted from my revenue?

 

No taxes are deducted from your earned revenue, you are a 1099 independent contractor so you are responsible for your own taxes. Please consult your accountant for your tax obligations.

 

 

 

How will I be paid?

 

You will be paid via direct deposit,  twice a month on the 15th and the 1st of every month.

 

 

 

 

 

Can I service more than one client at a time?

 

Yes, you can service more than one client at a time if you're seeking to service full time from home.

Most clients have a minimum amount of hours needed to be serviced each week which ranges from 15-25 hours per week. Depending on the client you may have the opportunity to work over 80 hours per week if you desire.

 

 

 

How much revenue can I earn?

 

The revenue that you can earn depends solely on how many hours you service, which client you are currently servicing and your performance. In fact, many of our clients offer extra incentives for good performance. The pay rate usually varies from client to client but it's usually somewhere in between $9-$16+ per hour plus incentives. You are in total charge of your earning potentials.

 

Do I need to invest in anything before I get started?

 

Yes, as an independent business subcontracted under KCS, you will need to invest in your course certification for the client you choose to serve. We offer vouchers to cover the course for members of the military families which includes veterans and their spouses, active military and their spouses. Call our office to learn more about our voucher's program.

 

 

Will I be reimbursed for my certification course?

 

Yes, we offer a reimbursement bonus to our agents after 90 days of service.

 

 

 

 

 

Do I need to relocate for training? 

 

No, training is provided virtually online as well. Training is typically 5 days a week, 4 hours a day, for 2+ weeks done by a live trainer in a virtual online setting.

 

 

 

 

Can I service more than one client at a time?

 

Yes, you can service more than one client at a time if you choose to, however, you should be aware that there is a minimum of 25 hours per client and you cannot train for multiple clients at once you must have completed certification for each client individually.

 

 

 

What equipments do I need to service?

 

(POTS)Plain Old Telephone System or VOIP phone. You will need a home landline phone that connects into the jack in the wall With a headset You can also use VOIP to service our clients. You only need a VOIP headset for training purposes.

DSL​( Internet)

A quiet space to work in​

Have basic computer skills

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Permanent Customer Service

Careers From Home

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Work In Your Pajamas And

Make Your Own Hours

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